How to Cancel a Special Order in the Flawless Checkout App

Cancelling a special order in the Flawless Checkout App is straightforward and ensures that any applied credits or payments are properly refunded. This helps maintain accurate records and provides a clear process for both staff and customers.

You may refer to this video for a step-by-step guide on cancelling a special order: https://www.youtube.com/watch?v=wcNDWRkCbUI

Step 1: Access the services tab

1. From the checkout app, go to the Services tab.
2. Select Cancel Order.

Step 2: Select the order to be cancelled

1. A list of previously created orders will appear.
2. From the list, choose the special order you wish to cancel and go to checkout. 

Step 3: Review credits and refund details

1. When viewing the order at checkout, you’ll notice that any credits applied to it are displayed under the Credits section in the checkout area.

2. Next, select the refund method.
3. The refund amount will appear as a negative value, confirming that the customer will receive their refund:

4. The process to finalize the refund is the same as with any other task in the checkout app.

Step 4: Complete the cancellation

1. Once the cancellation is submitted, you can view the receipt.
2. The receipt will clearly indicate that the order has been cancelled.

Troubleshooting

If you encounter issues when cancelling a special order in the checkout app, please contact Flawless POS support for assistance.