How to Cancel a Special Order

In this guide we will explain how to cancel a Special Order using the Point of Sale module. This is an essential aspect of managing orders as it provides the flexibility to handle changes in customer request and inventory availability.

To summarise, the tutorial begins with accessing the Point of Sale module from the navigation menu. From there, the 'Special or Pickup Order' button opens a select menu from which the order to be canceled can be located. After opening the order lines, the 'Cancel' column lets you select the number of items to cancel. Upon settling with the selection and pressing 'OK', the item shows in the Cart on the right.

Continuing to the Checkout button leads to the payment details stage. Important to note is the Sales Order Credit field, which shows that since the Special Order is now being cancelled, the customer's payment is refunded via the Cash method. The negative number in the 'Amount' field indicates a refund process. After clicking 'Submit Sale', the refund can be confirmed via 'Sale details' under the 'View Sale' button. Here you can see the 'Refund Received' section. For further help, our step-by-step video on cancelling a special order through the Point of Sale module.

Cancelling a Special Order