How to Create a New Wholesale RMA

In this guide we will discuss how to create a Wholesale RMA (Return Merchandise Authorization) in Flawless POS.

Begin by navigating to the 'Wholesale Accounts' module from the left-hand navigation menu. Choose a specific wholesale account and then click on the 'RMA' tab. From here, you can create a new RMA by clicking the 'Create RMA' button.

Two options are available when initiating an RMA: select whether the item has already been received or a shipment still needs to be created. This tutorial assumes the item has already been received. Following this, configure the RMA details and proceed to the next steps via the 'Next' button at the top-right of the screen.

Select the items to be returned, which can be done manually, by scanning with a barcode scanner, or by importing the details from an Excel or CSV file. After confirming the selected items, click 'Next' to proceed.

The final step is to make any necessary edits to the return. Here, one significant factor to consider is where to receive the returned items. They can either be received back into stock (default option) or directed to another house account. Once you are content with the settings, confirm the return by clicking on 'Complete'.

For a comprehensive visual guide, you can refer to our video tutorial which demonstrates each step of this process.

Creating a New Wholesale RMA