This article is centred on the topic of 'Customer Credits' which serve as an alternative payment method. This feature is especially useful in instances where a customer returns an item, instead of issuing a refund, the store credits the customer's account with the equivalent amount for future purchases.
The tutorial guides readers from the initial stages of processing a return and crediting the customer's account, up to the point of using these credits for a new purchase. It explains the step-by-step process of tracking these transactions in the customer's profile.
For a visual guide to better understand the process, you are encouraged to watch our step-by-step tutorial video.
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