How to Void the Sale and reapply the Payment Transaction

In this guide we will show you how to void a sale in Flawless POS without cancelling the associated Credit Card Payment Transaction, and later applying this payment to another sale.

Initially, you find out the sale you want to void by searching its number in the Sale Details. You then proceed to void the sale from the admin button but avoid voiding the Credit Card Payment to prevent an automatic refund. Although the sale details can't be accessed after the sale is voided, the payment transaction information is preserved for future application. When creating a new sale, the previous payment can be applied by clicking on the 'Collect Payment' button, choosing the 'Find Already Processed Payment' option, and selecting the appropriate payment. Ensure the amount being collected matches the original payment transaction amount, else it won't show up. After the system automatically applies the payment to the sale, finalize it by clicking the 'Submit Sale' button. 

To see this process in action, you can watch our instructional video.

Voiding the Sale and reapplying the Payment Transaction later