How to Resend the Sale Receipt

This article provides a guide on how to resend a sale receipt to a customer. This feature is useful when customers lose their receipt or request an additional copy.

You may refer to this video for a step-by-step guide on resending a customer receipt:

https://www.youtube.com/watch?v=JzeHQ0vqPII

Step 1: Access the Sale Details

To resend a receipt, first, locate the sale you want to resend. Open the Sale Details by following these steps:

• Access the Sale module from the POS Admin.
  
   

• Find and select any sale that was recently created. For this example, we’ll be heading over to the Special/Pick Up order section and use the recent purchase made by the customer named Lequirus.
  
  
  
  

Step 2: Open the Send Receipt Menu

To Open the Sale Details, select the Item Number of the Sale

In the Sale Details screen, look for the Send Receipt button located at the top right corner of the page. Click on it to open the Send Receipt menu.

Step 3: Selecting the Contact:
A new window dialog will open allowing you to select a contact from the given list or to update the contact methods of the customer.

Step 4: Modify the Email Structure

In the Send Receipt menu, you will have the option to change the structure of the email, including the subject line and message content. You may also be able to select from any pre-saved templates that you currently have. Make any desired adjustments.

Step 5: Send the Receipt

Once you are satisfied with the email configuration, press Send to send the email with the receipt attached.

Troubleshooting

For any issues encountered when resending a customer receipt, please contact Flawless POS support for assistance.