How to Submit a Customer Repair Job in the POS

In this article, we’ll go through the steps to submit a customer repair job in the Point of Sale (POS) module within Flawless POS. This is useful for managing repairs or enhancements to existing inventory items that customers own, such as jewelry or battery replacements.

You may refer to this video for a step-by-step guide on submitting a customer repair job: https://www.youtube.com/watch?v=0idfvfy_TSw

Step 1: Access the Point of Sale Module

To get started:

1. Open your Left Navigation Menu.

2. Click the Sale menu option to access the Point of Sale module.
   
    
   
   
   

Step 2: Initiate the Repair Job

1. Click on the Repair Intake item.
   
   

2. Select an Existing Customer or create a New Customer (check out our article on creating new customers if needed). For this example, we’ll be using the customer named Amelia.
   
    

3. From here, you can choose one of the following options: 

   • Create New Repair: Start the repair from scratch and manually add the required parts or labor. 

   • Saved Repair Template: Select a preconfigured repair template to automatically fill in the repair’s saved tasks, products, or labor settings. Repair templates can help speed up the intake process for services your store performs regularly, such as ring resizing. 

   • Select the option you want to use, then click Continue.
     
     
     

4. Choose the Product the customer is providing for repair. If the item wasn't sold by you, you can create a new item for repair by selecting Pick From All Products.
   
    
   
   
   

Step 3: Complete the Repair Intake Details

In the Repair Intake section:

1. Fill in details such as the Job Name, Description, Desired Completion Date, and Declared Value of the item.
   
   

• Note: The Product field shows the item needing repair, and you can modify it by clicking the product name.

2. In the Parts & Labor section, enter the estimated labor cost and any additional parts (e.g., batteries). This does not need to be exact and can be updated before the customer picks up the repaired item.
   
   

3. Click Add Part/Labor to view the available options:

   • Part
   • Customer Owned Part
   • Labor
   • Geller Blue Book Lookup
   • Job Product & Labor Lookup

Using Job Product & Labor Lookup

The Job Product & Labor Lookup allows you to select from previously configured Job SKUs and Service Add-ons.

1. Click Add Part/Labor.
2. Select Job Product & Labor Lookup.
3. Browse or search the available options.
4. Select either Job Products or Service Add-ons.
5. Choose the service you want to add.
6. Review the selected SKU and its pricing.
7. Click Select SKU.

The selected Job SKU will then be added to the repair as a labor or task line.

This makes it easier to use predefined repair services and pricing rather than entering the labor details manually each time.

You may continue adding additional parts or labor as needed.

Note: You also have the option to tick the Tax box.This would indicate that the certain Part & Labor would be taxed.

Once complete, press the OK button.

Step 4: Complete the Repair Job Submission

The Checkout screen will now display the Product and Service details from the repair intake process. 

From here:

1. Follow the standard checkout process for submitting a sale. (Refer to our Submitting a Sale Article if needed.)

2. When the customer is ready to pick up or if you're shipping the repaired item, select Special or Pickup Order.
   
    

For more details on processing pickups and special orders, please refer to our Picking up Special Orders and Repair Jobs guide.

Troubleshooting

For any issues encountered during the submission of the Customer Repair Job, please contact Flawless POS support for assistance.