How to Submit a Customer Repair Job in the POS

In this guide we will go over the process of submitting a Customer Repair Job in the Point of Sale module, crucial for managing customer repairs or enhancements on existing inventory. 

In essence, the guide walks you through accessing the Point of Sale module from the navigation menu, and initiating a repair job through the 'Repair Intake' function. You'll either select an existing customer or create a new one, and then choose the product that needs repair. During the repair intake process, you'll enter details such as the job's name and description, desired completion date, declared value, estimated labor cost, and required additional parts. After pressing the OK button, your repair intake pops up on the checkout screen. The process for submitting this repair job is consistent with submitting a sale. When the customer is ready to pick up the repair job or have it shipped, you can select the Special or Pickup Order.

To follow through each step in detail, you can watch our step-by-step video instructions. This will help in effectively managing your repair jobs using the Point of Sale module.

Submitting a Repair Job in the POS