How do I use pending review in customer reviews?

Modified on Tue, 7 Oct at 3:53 PM

Enable the Customer Review Column:
- Go to Flawless POS > Service Jobs.
- Click the eye icon to configure visible columns.
- Enable the Customer Review column, which displays: Pending Review, Rejected, or Approved.
Send for Customer Review (Pending Review):
- Click the three-dot icon on the job row.
- Select Send for Customer Review.
- In the popup, set the Review Status to Pending Review.
Add Notes and Attach Images:
- After choosing Pending Review, you’ll be able to:
  - Add Reviewer Notes
  - Attach Review Images from existing job files, your device, another device, or via live webcam
- All images are automatically saved to the job's files.
- You can also annotate images with comments or notes.
Customize and Send the Review Message:
- Choose how to contact the customer (email or SMS).
- A default message will be shown.
- To customize it, go to Communications > Templates and search for JobReview under the Services section.
What the Customer Sees:
- The customer receives a link to the Service Job Review Page, where they can:
  - View the job title, number, status, images, and instructions
  - Add comments on each image
  - Enter reviewer notes
  - Upload their own files if needed
Customer Action Options:
- If they click Send for Rework, the job status becomes: Review Rejected – Rework Required
  - Customer Review column = Rejected (with rejection date)
- If they click Approve, the job status becomes: Review Approved
  - Customer Review column = Approved (with approval date)
Track Review History:
- Click the three-dot button on the job row.
- Select Customer Review History to view all submitted comments, images, and decisions.
- Click any entry for detailed interaction info.