How Commissions are calculated during the Sale Return

This article provides a guide on how returns in the Sale module affect employee commissions. Understanding this process is important, as the correct Sales Person should have their commission deducted when a product is returned.

You may refer to this video for a step-by-step guide on commission calculations during sale returns: 

https://www.youtube.com/watch?v=4S2frfOJxFE.

Step 1: Submit a Regular Sale

• Begin in the Sale module.

• Submit a regular sale of a ring priced at $1,094(including the tax)
  
   

• Assign Jovan as the Sales Person.
  
   

Step 2: Check the Commission Report

• Head over to the Reports Tab of the POS Admin.
  
   

• Open the Employee Commission Breakdown report.
  
  

• Locate Jovan’s entry to see the commission for the sale.
  
   

Step 3: Process a Regular Return

• Return to the Sale module and add a return sale line. For more information regarding the process for customer returns, you may refer to our article on Submitting a Customer Return through the POS
  
  
  
  
   
  
   
  
   

• Process the return using Samantha as the Sales Person in the payment section.
  
  

• Submit the return.
  
   
  
  

Step 4: Verify the Commission After Return

• Check the report to confirm Jovan’'s commission has been deducted, despite the return being processed by Samantha.
  
   

Step 5: Perform an Exchange for a More Expensive Item

• Submit a new sale for $1,094.
  
  

• Add a return line or a customer return for the sale.

• Include an item worth $1,200 (an increase of $200).

• Process the sale with Samantha handling the transaction.
  
   
  
  

Step 6: Verify Commissions After Exchange

• Check the commission report.

• Confirm Jovan’s commission for the original sale of $1,000 is deducted.

• Verify that Samantha earned a commission for the $1,200 sale.
  
   
  
  

Step 7: Perform an Exchange for a Less Expensive Item

• Submit a new sale which is still priced at $1000. Following the previous examples, we will still be using Jovan as the salesperson.
  
  

• Create a return sale line or a customer return.

• Add an item priced at $800, resulting in a $200 refund to the customer.

• Use Samantha as the Sales Person.
  
   
  
  

Step 8: Check the Commission After the Exchange

• Submit the sale and head back over to the Employee Sales Commission Breakdown report

• Verify in the commission report that Jovan’s commission for the returned item has been deducted.

• Confirm that the commission for the $800 sale was added for Samantha.
  
   
  
  

Troubleshooting 

For any issues encountered during the return or exchange process, please contact Flawless POS support for assistance.