Why does the system generate multiple automated statements for some wholesale accounts?

If you notice that automated account statements are being generated more than once for certain wholesale accounts, this is due to how Flawless POS manages email roles for contacts within an account. 

The system automatically sends a separate statement to each user who has the Accounting role assigned to their contact profile. In addition, it also sends one copy to the main contact email if that address isn’t already included as an accounting role. 

For example:

• If an account has two Accounting contacts and one main contact, the system will generate three statements total, one for each Accounting contact and one for the main contact.

This ensures that all relevant contacts within an account receive up-to-date statement information automatically.

Key Notes:

• Each automated statement is created by the System and logged under the Statements tab in the Wholesale Accounts module.

• Duplicate entries with the same date indicate that multiple emails were sent to different recipients.

• To reduce duplicates, you can consolidate or adjust email role assignments under the account’s contact list.